[5817] Deployment Management Cell Head

Start date: April 2026
Clearance: NATO Secret or equivalent
Location: Mons, Belgium

Requirements:
Risk management
• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
• Assists in the definition and management of requirements.
• Assists in the creation of a requirements baseline
. • Assists in investigating and applying authorised changes.
• Applies tools, techniques and processes to track, log and correct information related to configuration items.
• Verifies and approves changes ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use.
• Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates.
• Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction. Change control
• Develops, documents and implements changes based on requests for change.
• Applies change control procedures.
• Applies tools, techniques and processes to manage and report on change requests. Software Development Life Cycle
• Summarizes the overall process for developing new software for the company product line.
• Differentiates respective roles and responsibilities of software engineering and other functions.
• Identifies common issues and considerations for bringing a new product to marketplace.
• Describes major phases, checkpoints and deliverables. IT Service Change M
anagement
• Provides status reports for implemented IT service changes to senior management.
• Implements routine changes in a live IT service environment.
• Generates schedule and time estimates for IT service changes.

Duties & Role:
• Participates in analyzing the risks, costs and benefits of proposed IT service changes. • Documents the procedures and changes made in IT service. System Development Life Cycle
• Clarifies the similarities and differences among life cycles; easily labels and describe each phase.
• Explains the basic concepts of a structured approach to application development.
• Describes associated standards, procedures and guidelines for the system development life cycle.
• Highlights the major phases, activities, checkpoints and deliverables in the system life cycle.
• Provides real time technical expertise and coordination in execution of deployment of change as part of Release & Deployment process, follows all predefined instructions and preparatory work in accordance with NCI Agency Change Management Directives, ESOC Service Operating Procedures and Service Operating Instructions.
• Supervises deployment of changes or maintenance activities and ensure customer's situational awareness and acceptance;
• Manages lifecycle of change deployments and maintain an approved/emergency service interruption calendar;
• Provides support at every stage of change/release and deployment management, collaborates with Customer Representatives and Change Coordinators regarding identification, assessment and planning to prevent potential impact to any IT Service delivered by NCI Agency.
• Assist Duty Control Officers regarding Emergency/High impact changes, highlighting issues that could have a direct effect to the Organisation;
• Oversees deployment management activities, ensures changes are properly documented within the ITSM toolset, offers status updates to higher management as/when required, ensuring that all changes are properly coordinated and accepted by all stakeholders;
• Contributes to early project involvement and Continual Service Improvement (CSI) processes, including developing, reviewing and updating SOP's, SOI's and Agency Instructions.
• Deputize for higher grade staff, if required;
Experience:
• 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders. Experience in IT Service Management and practical experience in the execution of ITIL Service Operations and Transition processes;
• Experience of adopting a customer-focused approach in Skill, Knowledge & Experience: Operations Centre environment and proficient in use of related toolsets (e.g. ITSM, Remedy);
• Training/Certifications: ITIL Foundation Certification